According to your qualifications and experience, you may be hired at either a Specialist or Junior Specialist position.
Your profile
- Establish
and maintain quality standards, processes and procedures.
- Manage
and investigate damages and claims related to transport, handling, yard
operations and vehicle movements.
- Analyse
incidents, identify root causes and responsibilities, and define corrective
actions and countermeasures.
- Conduct
audits of trucks, drivers, compounds and logistics service providers.
- Monitor
quality and logistics KPIs, identify deviations and follow up on corrective
actions.
- Coordinate
with customers, carriers, LSPs and other business partners regarding quality
issues and claims.
- Identify
process gaps and implement improvements in logistics and quality processes.
- Prepare
and maintain quality documentation, reports, statistics and KPI analyses.
- Review and support contracts and requirements relating to quality and claims.