Claims Specialist (m/f/d)

As our Claims Specialist, you will play a key role in protecting service quality and customer satisfaction across our logistics network. You will manage transport-related claims from initial notification through resolution, ensuring compliance with contractual and legal requirements while maintaining strong relationships with customers and logistics partners.

Your responsibilities will include:

• Reviewing, assessing, and processing transport damage claims and incident reports
• Coordinating with customers, carriers, surveyors, and other stakeholders to gather documentation and drive claim resolution
• Monitoring claim progress through to closure and supporting invoice and debit note processing where required
• Investigating damage cases to identify root causes, recurring issues, and opportunities for improvement
• Supporting the management of operational incidents, quality deviations, and corrective action plans
• Working closely with logistics partners to implement preventive measures and improve operational performance
• Maintaining accurate claim records and documentation in relevant systems
• Preparing KPI reports, claims analyses, and management reporting
• Contributing to process optimization, best practice development, and continuous improvement initiatives.
• Facilitating effective communication between internal teams, customers, and suppliers, including escalation management for urgent cases

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field, or equivalent professional experience
• 3–5 years of experience in logistics, transport operations, claims handling, quality management, or a comparable role
• Solid understanding of transport claims processes, damage handling, and relevant legal and contractual requirements
• Strong analytical and problem-solving skills with the ability to identify trends and root causes
• Service-oriented mindset with excellent communication and stakeholder management abilities
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously
• Proficient in Microsoft Office applications, particularly Excel and Outlook
• Fluent in English, both written and spoken
• German language skills are an advantage; Dutch is a plus
• A proactive, hands-on approach with a continuous improvement mindset

• Meal Subsidy
• Company mobile phone and laptop (for business purpose only)
• Company Laptop (for business purpose only)
• Flextime
• Subsidies for English, Dutch or Korean language courses 

If you are looking for a chance to apply your knowledge and implement your ideas, while being recognized for your unique contributions, we would love to get to know you and show you why a career at GLOVIS Europe GmbH can be a great opportunity for you.