In this leading role, you will ensure smooth operational execution, drive performance, and coordinate with customers, suppliers, and internal teams to deliver high-quality logistics solutions. You will combine operational expertise with strong leadership to manage challenges, improve processes, and support the continued success of our Amsterdam operations.
Join us in this exciting new chapter and make a direct impact on the performance and growth of our FVL activities.
Your Responsibilities
Leadership & Team Management
- Lead, coach, and develop the operations team.
- Set priorities, manage resources, and monitor KPIs.
- Build strong relationships with customers, suppliers, and internal teams.
- Foster a positive, collaborative culture and drive continuous improvement.
- Manage operational risks and resolve escalations.
- Plan and coordinate daily operations to ensure efficient, high-quality service.
- Coordinate vehicle movements, workshop capacity, transport planning, and shipping activities.
- Monitor daily operations, including vehicle status, load planning, and gate-out performance.
- Ensure accurate and timely shipping and customs documentation.
- Act as the main point of contact for operational and customer service enquiries.
- Handle urgent customer requests and changing operational priorities.
- Maintain clear communication with carriers, terminals, and logistics partners.
- Secure transport capacity through contracted suppliers or alternative solutions.
- Monitor supplier performance and manage service issues when required.
- Analyse operational performance and identify improvement opportunities.
- Implement practical process improvements to increase efficiency and service quality.
- Follow up on operational issues through to successful resolution.